Examining The Satisfaction Of Patients Visiting The Emergency Department Of PourSina Educational-Medical Center In 2023
Subject Areas : Medical lawKourosh Delpasand 1 * , Amir Fakhraei 2 , Zohreh Kazempour kalshatri 3 , Enayatollah Homayi rad 4 , Doreen Aghajalani 5 , Shirin Maafi kalorzi 6 , Mohammad Nooryan 7 , مرضیه آزادگان 8
1 - Associate Professor of Medical Ethics, Department of Medical Ethics, Faculty of Medicine, Gilan University of Medical Sciences, Rasht, Iran.
2 - Razi Clinical Research Development Unit, Gilan University of Medical Sciences, Rasht, Iran.
3 - Patient Rights Protection Research Core, Faculty of Pharmacy, Gilan University of Medical Sciences, Rasht, Iran.
4 - Road Trauma Research Center, Gilan University of Medical Sciences, Rasht, Iran.
5 - Research Center for Social Factors Affecting Health, Gilan University of Medical Sciences, Rasht, Iran.
6 - Razi Clinical Research Development Unit, Gilan University of Medical Sciences, Rasht, Iran.
7 - Master of Human Rights, Judiciary Research Institute, Judiciary Expert Lawyers and Family Consultants Center, Tehran, Iran.
8 - Master of Human Rights, Judiciary Research Institute, Judiciary Expert Lawyers and Family Consultants Center, Tehran, Iran.
Keywords: Patient satisfaction, emergency department, service quality, patient rights,
Abstract :
Patient satisfaction is one of the important indicators of effectiveness, efficiency and quality of health care services. Therefore, this study was conducted to investigate the satisfaction of patients visiting the emergency department of PourSina Educational-Medical Center in 2023. In this cross-sectional descriptive study, information from 300 patients visiting the emergency department of PourSina Educational-Medical Center in 2023 was collected through a questionnaire. First, the demographic questionnaire was completed. In the next step, the Patient Satisfaction Scale-Short Form (BEPSS) questionnaire was completed by volunteers. Descriptive statistics such as frequency, mean and standard deviation were used to describe the data and a significant level of 0.05 was considered for P values. The findings of this study showed that the highest satisfaction score was obtained in the area of (EDS) and the lowest score was in the area of (EDE). The overall satisfaction score was 51.10±31.59 out of 80. There was no significant relationship between the scores obtained from the questions in the areas of (EDS), (EDE), (GPS), (PFS), (BEPSS) and (PCS) based on age groups, patient age, marital status, place of residence, education level and hospitalization history of the patients under study. However, significantly higher satisfaction was observed in women, patients with shorter hospitalization time and those who were discharged without personal consent. The results of this study showed that the level of patient satisfaction was acceptable, but there is still a need for a program to improve the services provided.
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